Patient and Visitor Services

At UofL Brown Cancer Center, our goal is to provide you the highest quality medical care available, delivered by a compassionate, knowledgeable staff — and to ensure that your experience with us is as worry-free as possible too.

 

UofL James Graham Brown Cancer Center provides our patients and caregivers with professionally-trained oncology social workers to help you face the impact of a cancer diagnosis.  We assist in connecting you with community resources to support optimal functioning as well as coordinate referrals to a variety of beneficial services. 

Services provided or referral assistance by social workers may include:   

•    Psychosocial support/Coping
•    Counseling/Crisis Intervention
•    Advance Directives
•    Durable Medical Equipment
•    Disability/FMLA
•    Educational Resources
•    Financial Concerns
•    Home Health
•    Hospice/Palliative Care 
•    Behavioral Oncology Clinic 
•    Support Groups
•    Massage, Art, Reiki Therapies
•    Transportation Needs
•    Nutrition Education
 
All social work services are free to patients and caregivers and do not require a referral from a physician or the medical team. Simply request to speak with a social worker by asking a staff member or contact a social worker individually at the phone numbers below:
 

Dimitra Sanford, MSSW, LCSW
(T, W, TH, F)
dimitrsa@ulh.org
Cell: 502-297-2267
Office: 502-562-4657
Fax: 502-540-1560
Responsible Clinics: Genitourinary, Head and Neck, Melanoma 

Laura Jones, MSSW, CSW
(M, T, W, TH, F)
laurajo@ulh.org
Cell: 502-640-8030
Office: 502-561-7313
Fax: 502-561-8851
Responsible Clinics: Bone Marrow Transplant, Gynecologic Oncology, Neuro-Oncology, Pediatrics

Kim Williams, MSSW, LCSW
(T, W, TH)
kimbwill@ulh.org
Cell: 502-648-6732
Office: 502-562-3650
Fax:  502-561-7289
Responsible Clinics: Breast 

Sandra Krekel, MSSW, LCSW
(M, T, W, TH, F)
sandkre@ulh.org
Cell: 502-640-8020
Office: 502-562-4586
Fax: 502-561-8851
Responsible Clinics:Gastrointestinal, Lung, Breast (Mondays and Fridays only)


**Social workers are available by phone or e-mail Monday through Friday, 8 a.m. - 4:30 p.m.**


 

Man in hospital bed holding hands with others in prayer
At UofL Hospital, spiritual support is available to patients and their families 24 hours a day. The Chaplaincy is an interfaith department that provides spiritual care for patients, families and staff of all faiths and for those with no specific religious affiliation. If you are part of a faith community, chaplains do not take the place of your own clergy; they provide additional spiritual support and resources while you are in the hospital.

As the region’s only Level 1 Trauma Center, our patients, and consequently their families, tend to face more serious medical issues. Trauma happens suddenly and does not discriminate. We recognize that in times of sudden crisis, our patients and their families will need emotional and spiritual support while highly skilled physicians tend to their medical needs. UofL Hospital Chaplains are on-call 24 hours a day to assist families in their time of need.
 
As an academic medical center, UofL Hospital and UofL Brown Cancer Center practice a multidisciplinary approach to medicine. Our chaplains are an important part of our multidisciplinary teams, working closely with nurses, physicians and social workers to make sure patient and family needs are met. 
Our chaplaincy staff is board-certified and provides care with commitment to an interfaith approach.

Contact a Chaplain at 502-562-4114.

The following are examples of when you may want to call a chaplain:

  • Anxious about your condition
  • Anticipating surgery
  • Receive bad news
  • Face difficult decisions
  • Have a spiritual question
  • Want someone to pray with you
  • Want to receive a sacrament
  • Struggling with the meaning of your illness
  • Grieving over a loss
  • Having trouble sorting out your feelings
  • Lonely

The Role of a Chaplain

Chaplains:

  • Provide spiritual support
  • Provide grief counseling
  • Build on the resources of your faith
  • Give a listening ear
  • Offer a prayer
  • Provide or arrange for sacraments and spiritual rituals
  • Assess and respond to spiritual and emotional distress
  • Contact your own clergy person at your request 

When faced with times of illness, crisis or stress, people often draw closer to their spiritual side. A chaplain has a sacred opportunity to minister to people during these times.

With this responsibility, we endeavor to:

  • Respect the dignity and privacy of the patient, family and staff.
  • Be caring listeners who have been trained to help with the special needs of a hospital patient, family member or staff.
  • Work with the healthcare team so that the spiritual needs, as well as medical needs are addressed.

Chapel

The Chapel is located on the second floor of UofL Hospital and is open 24 hours a day for meditation, prayer or quiet reflection.

Prayer Requests
 
If you would like to submit a prayer request to the chaplaincy staff, you may enter a prayer on the cards provided in the Chapel.

woman picking food in a cafeteria

Patio Cafe

Patio Cafe is operated by Sodexo USA. Sodexo is the worldwide leader in Quality of Life Services. Patio Cafe is open seven days a week and is located in the basement of the Ambulatory Care Building.

Hours are:

Breakfast: 6:30 a.m. - 10 a.m.

Lunch:11 a.m. - 2 p.m.

Dinner: 4 p.m. - 6 p.m. 

Outtakes Shop 

Outtakes offers salads, sandwiches and wraps that are made fresh daily, as well as pre-packaged snacks, premium Starbucks® coffee, tea and bottled beverages. 
Greeting cards are also available for purchase.

The Outtakes Shop is located in the lobby of UofL Hospital.
 
Monday through Friday
7:30 a.m. – 6 p.m. 

Saturday & Sunday
9 a.m. – 3 p.m.  

Panera To Go

Panera To Go is located in the lobby of the UofL Physicians Outpatient Center, 401 E. Chestnut St. It is also available for delivery and rapid pick up.

For ready cash, there is a Republic Bank ATM machine in the UofL Hospital lobby, immediately to the right of Outtakes.

A Meta Bank ATM is located in the basement of the Ambulatory Care Building, near the cafeteria and main elevators.

Stay connected during your visit to UofL Brown Cancer Center. Free wireless internet service is available to our patients, families, and guests. To obtain access to our public Wi-Fi, please request the password from a member of our staff.